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"Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male work environments. It aims to help women thrive within these organisations, and to rise to a level commensurate with their knowledge, skills, experience and talent."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui efektivitas Jasa Kesiagaan Informasi PDII-LIPI meliputi (I) gambaran kebutuhan majalah ilmiah pelanggan jasa kesiagaan informasi; (2) kepuasan pelanggan dalam memanfaatkan jasa kesiagaan informasi; (3) hubungan antarpeubah penelitian, serta peubah penelitian dan peubah antara; (4) serta permasalahan umum administrasi pengelolaan jasa kesiagaan informasi.Peubah penelitian meliputi (1) jumlah judul majalah ilmiah; (2) jumlah pelanggan jasa kesiagaan informasi; (3) jumlah permintaan fotokopi artikel ilmiah lengkap; dan (4) kepuasan pelanggan jasa kesiagaan informasi. Peubah antara adalah (1) latar belakang pendidikan pelanggan; (2) rumpun ilmu pelanggan; (3) masa kerja pelanggan; dan (4) tahun langgan majalah ilmiah.Hipotesis yang diajukan adalah (I) ada hubungan yang signifikan antara kebutuhan majalah ilmiah dan latar belakang rumpun keilmuan pelanggan jasa kesiagaan informasi PDII-L1PI; (2) ada hubungan yang signifikan antara kebutuhan majalah ilmiah dan latar belakang strata pendidikan pelanggan jasa kesiagaan informasi PDII-LIPI; (3) ada hubungan yang signifikan antara masa kerja responden dan kebutuhan terhadap majalah ilmiah; (4) tidak ada perbedaan kebutuhan pelanggan jasa kesiagaan informasi berdasarkan latar belakang pendidikan; (5) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap pelayanan jasa kesiagaan informasi PDII-LIPI; (6) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap majalah ilmiah yang ditawarkan jasa kesiagaan informasi PDII-LIPI; (7) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap administrasi layanan jasa kesiagaan informasi PDII-LIPI; (8) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap balikan (pemesanan artikel ilmiah lengkap) dari jasa kesiagaan informasi PDII-LIPI; (9) ada hubungan positif antara jumlah majalah ilmiah yang dilanggan PDII-LIPI dan jumlah pelanggan jasa kesiagaan informasi selama tahun 1984-1995; (10) ada hubungan positif antara jumlah pelanggan jasa kesiagaan inforrnasi PDII-LIPI dan jumlah permintaan artikel ilmiah lengkap; (11) ada hubungan positif antara jumlah majalah ilmiah yang dilanggan PDII-LIPI dan jumlah judul permintaan fotokopi artikel lengkap pelanggan jasa kesiagaan informasi.Sampel adalah sebanyak 103 orang yang ditarik dari populasi pelanggan jasa kesiagaan informasi yakni para peneliti yang berdomisili di daerah Jakarta, Bogor, Tangerang, dan Bekasi (Jabotabek). Penarikan sampel dilakukan secara acak sederhana. Data dikumpulkan dengan teknik dokumentasi, kuesioner, dan wawancara sebagai data pelengkap.Untuk menguji hubungan dan perbedaan antarpeubah penelitian dipakai Uji Peringkat Spearman dan Analisis Varian Satu Arah Kruskal-Wallis.Kebutuhan responden terhadap majalah ilmiah cukup bervariasi. Setelah melanggan jasa kesiagaan informasi 25,26% responden masih belum terpenuhi tingkat kebutuhannya terhadap majalah ilmiah dan 43,16% melebihi tingkat kebutuhannya.Hipotesis (1), (4), (5), (7), (8), (9), (10), (11) diterima, dan hipotesis (2), (3), (6) ditolak. Dengan demikian berarti (1) ada hubungan yang signifikan antara kebutuhan majalah ilmiah dan latar belakang rumpun keilmuan pelanggan jasa kesiagaan informasi PDII-LIPI; (2) tidak ada hubungan yang signifikan antara kebutuhan majalah ilmiah dan latar belakang strata pendidikan pelanggan jasa kesiagaan informasi PDII-LIPI; (3) tidak ada hubungan yang signifikan antara masa kerja responden dan kebutuhan terhadap majalah ilmiah; (4) ada perbedaan kebutuhan pelanggan jasa kesiagaan informasi berdasarkan latar belakang pendidikan; (5) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap pelayanan jasa kesiagaan informasi PDII-LIPI; (6) ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap majalah ilmiah yang ditawarkan jasa kesiagaan informasi PDII-LIPI; (7) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap administrasi layanan jasa kesiagaan informasi PDII-LIPI; (8) tidak ada perbedaan kepuasan pelanggan berdasarkan latar belakang pendidikan terhadap pemesanan artikel ilmiah lengkap dari jasa kesiagaan informasi PDII-LIPI; (9) ada hubungan positif antara jumlah majalah ilmiah yang dilanggan PDII-LIPI dan jumlah pelanggan jasa kesiagaan informasi selama tahun 1984-1995; (10) ada hubungan positif antara jumlah pelanggan jasa kesiagaan informasi PDII-LIPI dan jumlah permintaan artikel ilmiah lengkap; (11) ada hubungan positif antara jumlah majalah ilmiah yang dilanggan PDII-LIPI dan jumlah judul permintaan fotokopi artikel lengkap pelanggan jasa kesiagaan informasi.

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The research is to evaluate the effectiveness of the Current Awareness Service provided by the PDII-LIPI_ Which in particular, the objectives of research are (I) to identify the users' need for scientific journals; (2) the users' satisfaction in using the service; (3) to determine correlation among factors affecting the current awareness service, and (4) to identify administrative matters concerning the service.

The main variables of this research include: (1) number of the titles of the scientific magazine offered; (2) number of the users; (3) number of the requests/orders for whole-article photocopies; (4) users' satisfaction in taking advantages of the service. The research studies also the following variables: (1) educational backgrounds of the users; (2) diciplines of knowledge the users come from; (3) users' working period (how long they have been working); (4) subscription years of the magazines.

There are 11 hypothesis proposed for the research, namely: (1) there is significant correlation between a user's knowledge background and his need for scientific journals; (2) there is significant correlation between a user's educational attainment and his need for definite subjects of scientific journals; (3) there is significant correlation between a respondent's working experience and his need scientific journals; (4) no significant correlation exist between a respondent's educational background and his need for scientific journals; (5) no different in satisfaction between users' in different educational background on the services; (6) no different in satisfaction between users' in different educational background on the scientific journals; (7) no different in satisfaction, based on the user educational background, on administration of the services; (8) no different in satisfaction based on the user educational on photocopies of articles; (9) there is significant correlation between the number of scientific journals subscribed by the PDII-LIPI and the number of the users for 1984-1995 period; (10) there is significant correlation between the number of scientific journals subscribed by the service and the number of the titles of the whole-articles photocopy requested; and (I I) there is significant correlation between the number of the users and the number of completed orders.

One hundred and three samples of users locating in Jakarta, Bogor, Tangerang, and Bekasi (Jabotabek) selected using simple random method. The data is gathered by means of documentation and questionnaire techniques. Interview technique is used when additional data is needed.

The Spearman Hierarchichall Grade Test and the Kruskal-Walis One-Way Variant Analysis are applied to test the correlations and difference among variables.

Respondents' need for scientific magazines proved varying form one to the others. By subscribing the Current Awareness Service, 25, 26% of the responders feel that their needs are not yet fulfilled, while 43, 16% feel that the service provides more than what they need.

The results also show that the Ha are accepted for hypothesis number (1), (4), (5), (7), (8), (9), (10), and (11). It means that: there is significant correlation between a user's knowledge background and his need for scientific journals; no significant correlation exist between a respondent's educational background and his need for scientific journals; no different in satisfaction between users' in different educational background on the services; no different in satisfaction, based on the user educational background, on administration of the services; no different in satisfaction based on the user educational on photocopies of articles; there is significant correlation between the number of scientific journals subscribed by the PDII-LIPI and the number of the users for 1984-1995 period; there is significant correlation between the number of scientific journals subscribed by the service and the number of the titles of the whole-articles photocopy requested; and there is significant correlation between the number of the users and the number of completed orders.

Hypothesis number (2), (3) and (6), the Hoare rejected. It means that: there is significant correlation between a user's educational attainment and his need for definite subjects of scientific journals; there is significant correlation between a respondent's working experience and his need scientific journals; there is different in satisfaction between users' in different educational background on the scientific journals."

"ABSTRAKPenelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi intention to use teknologi informasi dan komunikasi dalam rangka meningkatkan kapabilitas organisasi di Kementerian Sosial Republik Indonesia. Penelitian ini menggunakan metode pengumpulan data dengan Kuesioner TAM yang digunakan untuk mengukur persepsi pegawai Kementerian Sosial dalam penggunaan teknologi informasi dan komunikasi dan untuk menemukan hubungan antara faktor eksternal variabel independen dengan variabel dependen, yaitu Perceived Ease Of Use dan Perceived Usefullness berpengaruh langsung , serta pengaruhnya terhadap Intention To Use teknologi informasi dan komunikasi berpengaruh tidak langsung dalam kerangka penelitian. Hasil dari penelitian ini menunjukkan bahwa faktor eksternal memengaruhi persepsi pegawai Kementerian Sosial terhadap Perceived Ease Of Use dan Perceived Usefullness, dan persepsi mereka berdampak pada Intention To Use teknologi informasi dan komunikasi. Faktor eksternal yang paling berpengaruh adalah Prior Experience, Education Level, Job Relevance, Trust, Autonomy, Subjective Norm dan Training. Penelitian ini hanya dilakukan di Kementerian Sosial Republik Indonesia yang sedang dalam proses Reformasi Birokrasi. Intention To Use disini dianggap mewakili terhadap penggunaan sebenarnya dalam pemanfaatan teknologi informasi dan komunikasi dalam rangka peningkatan kapabilitas organisasi. Implikasi yang diharapkan dengan memahami faktor-faktor yang memengaruhi Intention To Use teknologi informasi dan komunikasi, akan dapat mendukung peningkatan kapabilitas organisasi di Kementerian Sosial RI, sehingga organisasi dapat berjalan efektif dan efisien. Hasil dari penelitian ini diharapkan dapat memberikan informasi untuk meningkatkan niat pegawai Kementerian Sosial RI dalam menggunakan teknologi informasi dan komunikasi secara optimal dalam pekerjaannya. Dan untuk meningkatkan kapabilitas organisasi dalam rangka Reformasi Birokrasi. Peneliti berharap penelitian ini juga dapat digunakan sebagai pedoman untuk peningkatan kapabilitas organisasi di organisasi publik lainnya.

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ABSTRACT AbstractThe purpose of this paper is to analyze the influencing factors toward the intention to use information and communication technology in order to improve organizational capacity in the Ministry of Social Affairs Republic of Indonesia. This study used TAM questionnaire to collect data to measure the perceptions of Ministry of Social employees in the use of information and communication technology and to find the relationship between external factors independent variables with Perceived Ease Of Use And Perceived Usefullness direct influence , and the effect on the Intention To Use information and communication technology indirect influence within the research framework. The results of this study indicate that external factors influence the perceptions of Ministry of Social Affairs employees to Perceived Usefulness and Perceived Ease Of Use, and their perception has an impact on Intention To Use information and communication technology. The most influential external factors are Prior Experience, Education Level, Job Relevance, Trust, Autonomy, Subjective Norm and Training. This research is conducted in the Ministry of Social Affairs of the Republic of Indonesia which is in the process of Bureaucratic Reform. Intention to use here is considered to represent the actual use in the utilization of information and communication technology in order to increase the Organizational Capability. The expected implication by understanding the factors that influence the Intention To Use information and communication technology, will be able to support the improvement of organizational capability in the Ministry of Social Affairs, so that the organization can run effectively and efficiently. The results of this study are expected to provide information to improve the intention of Ministry of Social Affairs employees to use Information and Communication Technology optimally in their work. And to improve the organizational capability in the framework of Bureaucratic Reform. Researchers hope this research can also be used as a guide for improvement of organizational capability in other public organizations."

"Penulisan ini bertujuan untuk mengindentifikasi masalah yang dirasakan oleh Penumpang Tuli saat menggunakan layanan KRL Commuter Line dan membantu penyelenggara untuk membuat inovasi terkait permasalahan tersebut sesuai dengan pengembangan konsep co-production. Teori yang digunakan dalam penulisan ini adalah inovasi pelayanan publik dan co-production sebagai salah satu dari model inovasi. Metode pengembangan co-production dilakukan dengan menggunakan model inkremental yang dimodifikasi yakni dengan tahapan design, implementasi, dan pengujian. Berdasarkan konsep co-production, penulis menjalankan 3 dari 4 fase diantaranya co-commisioning, co-design, dan co-delivery dalam lingkup grup. Adanya keterbatasan menjadikan penulis tidak melewati fase co-assessment. Hasil akhir dari adanya pengembangan co-production dari ketiga fase tersebut adalah tersedianya inovasi Aplikasi MUTER sebagai aplikasi yang hadir karena adanya kerja sama antara Komunitas Tuli, Penumpang Tuli, dan Mahasiswa yang dibimbing oleh seorang yang berprofesi sebagai Dosen untuk mengatasi tiga masalah utama yang sudah diidentifikasi. Penulisan ini memiliki tantangan berupa tidak adanya kerja sama yang dilakukan oleh penyelenggara saat menyusun inovasi.

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This study aims to identify the problems felt by Deaf Passengers when using the KRL Commuter Line service and help the organizers to make innovations related to these problems in accordance with the development of the co-production concept. The theory used in this paper is public service innovation and co-production as one of the innovation models. The co-production development method is carried out using a modified incremental model, namely the design, implementation and testing stages. Based on the concept of co-production, the authors carry out 3 out of 4 phases including cocommissioning, co-design, and co-delivery within the group scope. The existence of limitations prevents the author from passing the co-assessment phase. The final result of the co-production development of the three phases is the availability of the MUTER application innovation as an application that is present because of the collaboration between the Deaf Community, Deaf Passengers, and college students who are guided by a person who is a Lecturer to overcome three main problems already identified. This study has the challenge of a lack of cooperation made by the organizers when developing innovations."