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"This book is intended for professional Library and Information Services (LIS) staff and LIS students who want to be more successful as information professionals."

"Libraries and librarians have been defined by the book throughout modern history. What happens when society increasingly lets print go in favour of storing, retrieving and manipulating electronic information? What happens after the book? After the Book explores how the academic library of the 21st Century is first and foremost a provider of electronic information services. Contemporary users expect today’s library to provide information as quickly and efficiently as other online information resources. The book argues that librarians need to change what they know, how they work, and how they are perceived in order to succeed according to the terms of this new paradigm. This title is structured into eight chapters. An introduction defines the challenge of electronic resources and makes the case for finding solutions, and following chapters cover diversions and half measures and the problem for libraries in the 21st century. Later chapters discuss solving problems through professional identity and preparation, before final chapters cover reorganizing libraries to serve users, adapting to scarcity, and the ‘digital divide’."

"The Association of College and Research Libraries (ACRL) set forth characteristics of programs of information literacy that illustrate best practices : a guideline. Creating and maintaining an information literacy instruction program in the twenty-first century provides readers with a real-world, practical guide for creating an instruction program step-by-step, as well as a framework for reviewing, assessing, and updating existing programs. Each chapter focuses on one of the main aspects of the ACRL guidelines. Current research, anecdotal evidence and tools provide the reader with the support and instruments needed to either begin, or reinvigorate, an instruction program.The book begins by placing information literacy in programme context. It then covers how to survey your current program, and how to develop and implementing a program plan. The next chapters concentrate on administrative and institutional support, curriculum integration and campus collaboration, present and future students, pedagogy for the information professional, program marketing and outreach, assessment and future trends. Finally, this book concludes by asking its readers to re-survey their information literacy instruction program landscape once again."

"Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress."