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"Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s goals and missions. Staff will also learn how to statistically document the new process?s performance, giving the library a means to quantify its effects. Gives administrators a clear understanding of their suppliers and customers. Empowers front-line staff to make improvements and better decisions. Boosts employee and team morale as they work together to bring about change. Offers real-life success examples showing how process improvement works. Includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike."

"Since its original publication more than two decades ago, this guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments; Refining the customer service attitude; and Using instructional design for staff development. "

"Compensation experts Paula M. Singer and Laura L. Francisco update the groundbreaking 2002 book with new analysis of emerging workforce trends in Developing a Compensation Plan for Your Library, Second Edition. In this edition, Singer and Francisco tackle the new challenges facing administrators and human resources planners such as retirement of the Baby Boomers, determining the compensation value of an MLS, and how to retain your organization s high-performing employees."