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"Penelitian ini mengenai keterampilan berkomunikasi staf layanan perpustakaan di Perpustakaan Umum Daerah Kabupaten Bogor yang meliputi keterampilan berkomunikasi lisan, berkomunikasi tertulis, berkomunikasi audio visual, berkomunikasi terkomputerisasi, berkomunikasi bahasa asing, berkomunikasi interpersonal, dan berkomunikasi institusional yang mengacu pada Euroguide LIS (2004): Competencies and Aptitudes for European Information Professionals (vol 1). Penelitian ini merupakan penelitian kualitatif.Informan utama dalam penelitian ini adalah staf layanan perpustakaan dan pengguna perpustakaan sebagai informan tambahan. Pengumpulan data dilakukan melalui wawancara dan observasi yang dilakukan selama tiga bulan mulai dari tanggal 19 Agustus sampai dengan 31 Oktober 2015.Berdasarkan penelitian dihasilkan kesimpulan bahwa keterampilan berkomunikasi staf layanan berada pada level 2 : pengetahuan praktek atau teknik yaitu mampu menerapkan keterampilan dasar berkomunikasi, dapat mengerjakan tugas khusus dan berulang, dapat bekerjasama dengan pakar subjek, dan dapat memberikan instruksi praktis.

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This research is about communication skills of library services staff at Public Library in Bogor Regency which include verbal communication, written communication, audio-visual communication, computerized communication, foreign language communication, interpersonal communication, and institutional communication that refer to Euroguide LIS (2004): Competencies and Aptitudes for European Information Professionals (vol 1).This is a qualitative research.

The key informants of this research are the library service staff and supported by the users of library as an additional informants. Data collection is done through interviews and observations which is conducted for approximately three months from August 19 to October 31, 2015.

The results of the research concludes that the communication skills of the library service staff are at level 2 : knowledge of practice or techniques which means they are able to use basic communication skills, they can work on specific tasks and repetitive, they can collaborate with subject experts, and they can provide practical instruction."

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