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"in this study, the impact of capital structure on firms' ownership structure is examined. Therefore, manufacturing firms whose stocks are quoted on the Istanbul Stock Exchange (ISE) over the period 1998 and 2009 are covered using pooled data. On the developed model, it was investigated how ownership structure is affected by the capital structure. According to the reesults of the regression model, it has been found that firms which have less shareholders choose higher-risk capital structures because of increasing firms value. Furthermore, provided that capital intensity becomes higher, firms must hire professional managers. In the instance, professional manager prefer equity financing for preventing financial distressess. In summary, this study concludes that firms' ownership structure affects capital structure. "

"Penelitian ini bertujuan untuk menguji pengaruh dari nilai ESG, yang terdiri dari nilai ESG Combined, Environmental Pillar, Social Pillar, dan Governance Pillar, terhadap performa finansial perusahaan yang diukur menggunakan ROA, ROE, Stock Market Return, dan Tobin’s Q dari bank yang terdaftar pada bursa efek Indonesia, Thailand, Singapura, Filipina, dan Malaysia pada periode 2010-2021. Sampel terdiri dari 47 bank yang tercatat di bursa efek kelima negara tersebut. Penelitian ini menggunakan metode regresi panel dengan estimasi fixed effect model. Dari hasil penelitian ini, penulis menemukan adanya pengaruh positif signifikan dari nilai lingkungan dan nilai tata kelola terhadap performa finansial bank, serta negatif signifikan dari nilai sosial terhadap performa finansial bank di Indonesia, Thailand, Singapura, Filipina, dan Malaysia.

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This study aims to examine the effect of ESG Score, as measured by ESG Combined, Environmental Pillar, Social Pillar, and Governance Pillar, on the corporate financial performance, as measured by ROA, ROE, Stock Market Return, and Tobin’s Q of listed banks on the Indonesia, Thailand, Singapore, Phillipines, and the Malaysia stock exchanges in the period 2010 to 2021. The sample consists of 47 banks listed on the stock exchanges of the aforementioned five countries. This research uses panel regression with fixed effect model estimation method. From the results of this study, the author found a significant positive effect of environmental score and governance score to bank financial performance, as well as a significant negative effect between social score and financial performance of bank in Indonesia, Thailand, Singapore, Phillipines, and the Malaysia."

"This study tries to identify the accurate state and length of the global financial crisis, estimate the risk in the stock and foreign exchange (FX) markets during the financial turmoil and comprehensively analyze the characteristics of the risk."

"Penelitian ini bertujuan untuk menentukan cara terbaik dalam melakukan prediksi kondisi financial distress suatu perusahaan, baik yang menggunakan laba maupun arus kas. Tujuan kedua dirumuskan untuk menguji mana yang lebih baik dalam memprediksi financial distress, informasi keuangan dari satu tahun sebelum kesusahan atau tiga tahun sebelum kesusahan. Penelitian ini dilakukan untuk periode 2011-2017 dengan menggunakan sampel perusahaan non keuangan di Indonesia dengan total 80 perusahaan. Di Pengumpulan sampel perusahaan dilakukan dengan cara berpasangan (paired-sample) 40perusahaan tertekan dengan 40 perusahaan non-distress berdasarkan kesamaan sektor industri, kesamaan periode, dan ukuran aset serupa. Metode regresi logistik digunakan untuk menguji hipotesis. Hasil penelitian ini menemukan bahwa rasio keuntungan lebih baik dalam memprediksi kesulitan keuangan daripada rasio arus kas. Hasilpenelitian menunjukkan bahwa data selama tiga tahun sebelum kesusahan ternyata lebih baik dibandingkan dengan data keuangan satu tahun sebelum kesulitan keuangan dalam memprediksi kesulitan. Secara keseluruhan, temuan dari studi ini bermanfaat bagi para pemangku kepentingan kepentingan dan pemegang saham untuk mengevaluasi kinerja perusahaan. Temuan Penelitian ini juga dapat memberikan wawasan yang bermanfaat khususnya bagi investor pentingnya analisis rasio keuangan yang ada dan potensial sebagai alatprediksi kesulitan keuangan.

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The study aimed to determine the best way to predict the financial distress condition in a firm, whether it is by earnings or cash flows.The second objective is formulated to examine which one better in predicting financial distress, financial information from one year prior to distress or three years prior to distress. This study is conducted for the period of 2011-2017 using samples of non-financial companies in Indonesia with a total of 80 companies. The company’s sample collection method is paired-sample, which pair the distress company with non-financial distress firms, under the same industry sector, same period, and similar asset size. Logistic Regression Analysis is used in order to test the hypothesis. The results find that earnings ratios are better in predicting financial distress than cash flows ratios. The results indicate that the financial information from three years prior to distress is better than financial information from one year prior to distress in predicting financial distress. Overall, the findings from the present study help stakeholders and shareholders to evaluate the company’s performance. The findings of this study might also provide helpful insight especially to the existing and potential investors about the importance of financial ratios analysis as predictive tools of financial distress."

"Penelitian ini bertujuan untuk menguji pengaruh rasio-rasio keuangan antara perusahaan yang dalam kondisi distress dengan perusahaan yang sehat/non distress, dan juga untuk menguji rasio keuangan apakah yang paling tepat untuk dapat memprediksi suatu perusahaan dalam kondisi sehat atau tidak sehat. Populasi dalam penelitian ini adalah perusahaan yang terdaftar di Bursa Efek Indonesia pada periode 2010 sampai 2014 sebanyak 532 perusahaan. Klasifikasi pengelompokan awal perusahaan distress dan non distress berdasarkan saldo Total Arus Kas Operasi pada tahun 2013 dan 2014. Berdasarkan hasil analisis regresi logistik, hasil penelitian menyimpulkan: (1) Rasio DER, NPM, ROA, ROE dan EPS dapat memprediksi kesulitan keuangan, (2) Rasio ROA, ROE dan NPM terbukti secara signifikan bisa memprediksi financial distress.

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This study aimed to examine the effect of the financial ratios of the company which is in a state of distress with healthy corporate/non-distress, and also to test which financial ratios are the most appropriate to be able to predict a financial distress. The population in this study are companies registered in Indonesia Stock Exchange in the period 2010 to 2014 for total 532 companies. The company's initial grouping classification distress and non-distress based on the balance of the operating cash flow statement in 2013 and 2014. Based on the results of logistic regression analysis, the results of the study concluded : (1) Ratio of EPS, DER, ROA, ROE and NPM are able to predict financial distress, (2) ROA, ROE, and NPM shown to significantly able to predict financial distress."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh status kepemilikan perusahaan keluarga terhadap likuiditas saham dengan variabel spread pada perusahaan sektor industri manufaktur yang terdaftar di Bursa Efek Indonesia periode 2011 hingga 2015. Penelitian ini dilakukan dengan menggunakan regresi metode pooled least square. Hasil penelitian ini menunjukkan bahwa perusahaan keluarga atau family firm berpengaruh positif signifikan terhadap spread.

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ABSTRACTThis research is aimed to determine the effect of family ownership to the stock liquidity of the company with spread as the measurement, in manufactur industry sector listed in Indonesia Stock Exchange during period 2011 to 2015. This research was conducted by using pooled least squared. The result of this research indicates that family ownership has positive significant influence to the liquidity of the company. "

"Starbucks juga terkenal dengan strategi pemasaran pengalamannya. Karena kendala akses ke manajemen Starbucks, ruang lingkup studi juga terbatas pada perspektif pelanggan, bukan perspektif karyawan yang secara eksplisit menyatakan keengganan mereka untuk membantu penelitian ini. Starbucks mengharapkan pengalaman pelanggan yang sangat baik kepada pelanggan. Pengalaman pelanggannya terkait dengan kualitas layanan dari barista. Jika pengalaman pelanggan dan kualitas layanan sudah cukup baik, loyalitas merek dapat ditingkatkan. Namun demikian, Starbucks Indonesia gagal menerapkan experiential marketing. Di antara pesaingnya, Starbucks Indonesia berada di posisi ke-5. (Taufik Hidayat, 2007). Dengan demikian, penelitian ini telah dilakukan survei, namun cakupannya diperluas ke Customer Experience, Service Quality dan Brand Loyalty. Studi ini menyimpulkan bahwa Starbucks Coffee Indonesia tidak dapat menjadikan kedai kopi sebagai tempat ketiga setelah rumah dan tempat kerja seperti yang diharapkan Starbucks. (Schultz dan Dori Jones Yang, 2002)

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Starbucks is also famous on its experiential marketing strategy. Due to the access constraint to Starbucks management, the scope of study is also limited to customer perspective instead of employee perspective who explicitly stated their reluctance to assist this study. Starbucks expects excellent customer experience to customer. Its customer experience is related with service quality from barista. If the customer experience and service quality has been good enough, the brand loyalty could be enhanced. Nevertheless, Starbucks Indonesia has been failed to implement the experiential marketing. Among its competitor, Starbucks Indonesia has been in 5th place. (Taufik Hidayat, 2007). Thus, this study has been performed survey, however, the scope has been enlarged to Customer Experience, Service Quality and Brand Loyalty. The study concludes that Starbucks Coffee Indonesia could not provide coffee shop to be the third place after home and work as Starbucks has been expected. (Schultz and Dori Jones Yang, 2002)."

"Menjadi perusahaan yang sukses adalah dambaan setiap perusahaan, namun faktanya persaingan lebih tinggi dari sebelumnya dan cara menangani secara langsung terkait dengan keberhasilan atau kegagalan suatu perusahaan. Charles dan Riches (1985) mengatakan Jaguar dan Mark dan Spencer menjadi perusahaan yang SllCMSSful dengan memasukkan kepuasan pelanggan untuk rencana strategis mereka. Charm dan Richardson (1985) menyatakan bahwa memenangkan organisasi dengan membuat penawaran yang berkualitas dan memiliki interaksi yang berkualitas dengan pelanggan. Penawaran kualitas dibuat dengan menetapkan apa yang diinginkan dan diharapkan pelanggan dari organisasi dan dengan menerapkan sistem kendali mutu. Sebuah interaksi yang berkualitas dengan pelanggan dicapai dengan menyediakan pelanggan dengan informasi yang relevan, mengadopsi pendekatan yang adil dan liberal kepada pelanggan dan membangun cara yang efisien untuk menangani keluhan pelanggan. Karena pengendalian kualitas membutuhkan dukungan dari manajemen puncak, penulis hanya berfokus pada menemukan interaksi yang berkualitas dengan pelanggan. Interaksi yang berkualitas dengan pelanggan dalam tesis ini pada awalnya dijelaskan oleh keadilan, birokrasi, informasi dan penanganan pelayanan. Penulis menambahkan hipotesis tambahan “loyalitas” selain keadilan, birokrasi, informasi dan penanganan pelayanan. Karena menurut Zeithaml (2009) kepuasan pelanggan mendorong loyalitas dan loyalitas mendorong profitabilitas dan pertumbuhan, maka penulis memasukkan loyalitas untuk mengetahui persentase kepuasan pelanggan terhadap loyalitas. Meningkatnya persaingan dalam industri asuransi membuat penulis tertarik untuk menerapkan teori Charles dan Richardson (1985) dalam sebuah perusahaan asuransi. Perusahaan asuransi yang dipilih pada tugas akhir ini adalah PT XYZ yang merupakan salah satu perusahaan besar di Indonesia berdasarkan pangsa pasar tahun 2008. Dari hasil penelitian, penulis menemukan bahwa keadilan, birokrasi, informasi dan penanganan pelayanan berpengaruh terhadap kepuasan pelanggan. Keadilan, informasi dan penanganan pelayanan memberikan pengaruh positif, namun birokrasi memberikan pengaruh negatif terhadap kepuasan pelanggan. Dan ada korelasi antara kepuasan pelanggan dan loyalitas. Hubungan antara kepuasan pelanggan dan loyalitas adalah positif.

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Becoming a successful company is the dream of every company, but the fact is that competition is higher than ever and the way you handle * < *°tl M is directly related to the success or failure of a company. Charles and Riches (1985) said Jaguar and Mark and Spencer became SlCMSSful companies by incorporating customer satisfaction into their strategic plans. Charm and Richardson (1985) claim that organizations win by making quality offers and having quality interactions with customers. Quality offerings are created by defining what customers want and expect from the organization and by implementing a quality control system. A quality interaction with customers is achieved by providing customers with relevant information, adopting a fair and liberal approach to customers and establishing efficient ways to handle customer complaints. Since quality control requires support from top management, the authors focus solely on finding quality interactions with customers. Quality interaction with customers in this thesis is initially explained by justice, bureaucracy, information and service handling. The author adds an additional hypothesis of “loyalty” in addition to justice, bureaucracy, information and service handling. Because according to Zeithaml (2009) customer satisfaction drives loyalty and loyalty drives profitability and growth, the authors include loyalty to determine the percentage of customer satisfaction on loyalty. The increasing competition in the insurance industry makes the authors interested in applying the theory of Charles and Richardson (1985) in an insurance company. The insurance company selected in this final project is PT XYZ which is one of the largest companies in Indonesia based on market share in 2008. From the results of the study, the authors found that justice, bureaucracy, information and service handling affect customer satisfaction. Justice, information and service handling have a positive effect, but bureaucracy has a negative influence on customer satisfaction. And there is a correlation between customer satisfaction and loyalty. The relationship between customer satisfaction and loyalty is positive."

"The latest global financial crisis was not merely provoked by the fate of the United States (US) financial and economic system. At a wider perspective, it is indeed a result of crisis in global governance which was caused by the exclusivity of state members playing role as decision makers in world economic and financial sector, and the weakness of surveillance as well as regulation concerning the dynamics of financial sector at the global stage. G20, therefore, has been a significant forum to respond to the global financial crisis and as an effort to establish a new world economic order that can cope with the dynamics of international changes. This writing is aimed to highlights: (i) The focus of Indonesian economic diplomacy within the G20 forum during the 2008-2009 global financial crisis; (ii) The opportunities and challenges that Indonesia faces in G20 during the crisis; and (iii) The implementation of global governance concept in international relations in the framework of G20."