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"Since its original publication more than two decades ago, this guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments; Refining the customer service attitude; and Using instructional design for staff development. "

"This book offers innovative tips and tried-and-tested best practice to enable library and knowledge workers to take control of professional development regardless of the budget and time available to them. Continuing professional development (CPD) is a key component of a successful and satisfying career. Part of the Practical Tips for Library and Information Professionals series, this book offer a wide range of ideas and methods for all library and information professionals to manage the development of those who work for and with them."

"What does it take to succeed as a library manager? Librarian, author, and management expert Joan Giesecke builds from years of experience and research to answer this question with practical and innovative strategies geared toward helping you to set goals for your department and deliver first-rate library services."

"Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s goals and missions. Staff will also learn how to statistically document the new process?s performance, giving the library a means to quantify its effects. Gives administrators a clear understanding of their suppliers and customers. Empowers front-line staff to make improvements and better decisions. Boosts employee and team morale as they work together to bring about change. Offers real-life success examples showing how process improvement works. Includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike."