Proses perangkat lunak memainkan peranan penting dalam menghadapi kompleksitas yang ada dalam pengembangan perangkat lunak. Dalam lingkungan proyek, proses membantu perbaikan dalam memberikan perangkat lunak yang berkualitas tinggi dalam waktu dan biaya yang tepat. Penelitian ini melakukan penilaian terhadap kematangan proses Scrum dalam lingkungan proyek dalam organisasi pengembang perangkat lunak dengan studi kasus PT. Badr Interactive. Penilaian proses dilakukan menggunakan Standard CMMI Appraisal Method for Process Improvement SCAMPI kelas C berbasis Scrum Maturity Model yang sudah diperbarui.Dari hasil penilaian, rekomendasi perbaikan disusun berdasarkan Lewin's Force Field Model dalam manajemen perubahan untuk membantu implementasi proses Scrum di proyek menjadi lebih baik lagi dan meningkatkan kemungkinan tingkat kesuksesan proyek di organisasi.Hasil penilaian menggunakan Scrum Maturity Model level 2 dan level 3 memperlihatkan PT. Badr Interactive mendapatkan level kematangan 1 dengan nilai pencapaian sebesar 89.58 Fully Achieved untuk area tujuan 2.1 Basic Scrum Management, 85.71 Largely Achieved untuk area tujuan 2.2 Software Requirements Engineering, 88.89 Fully Achieved untuk area tujuan 3.1 Customer Relationship Management, dan 60.52 Largely Achieved untuk area tujuan 3.2 Iteration Management. Selanjutnya 16 rekomendasi perbaikan dibuat untuk mencapai kematangan proses Scrum yang lebih tinggi berdasarkan Scrum Maturity Model di proyek perangkat lunak lain berikutnya.

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Software process plays important role to face the complexity in developing software. In project environment, process helps improving in delivering high quality software in defined time and cost. This research appraised Scrum process maturity in project environment in software organization with case study PT. Badr Interactive. The process appraisal is done using Standard CMMI Appraisal Method for Process Improvement SCAMPI class C based on revised Scrum Maturity Model.

From the appraisal result, recommendation for improvement is developed based on Lewin's Force Field Model in change management to help the Scrum process implementation better and increase the chance of project success rate in the organization.

The result using Scrum Maturity Model level 2 and level 3 revealed that PT. Badr Interactive reached maturity level 1 with achievement score of 89.58 Fully Achieved for goal area 2.1 Basic Scrum Management, 85.71 Largely Achieved for goal area 2.2 Software Requirements Engineering, 88.89 Fully Achieved for goal area 3.1 Customer Relationship Management, and 60.52 Largely Achieved for goal area 3.2 Iteration Management. From this result, 16 recommendations for improvement are created to achieve higher Scrum process maturity based on Scrum Maturity Model in the next software projects.