Contents : - Contents by Author - Network Management - QoS Management in Multiservice Packet Networks - End-to-End Service Monitoring through Active Call Testing - The Role of BPO in the MVNO Marketplace - Recognizing User Perception in the Design of Telecommunications Networks - Learning to Be Lean - Network Technologies and Applications - Billing: Beyond Feeds and Speeds - Management in the Technical Environment - The ACCESS Precept: Road Map to Outsourcing Success - Advances in Network Emulation - Building Trust in Unpredictable Systems: The Case for Resilience - An Introduction to UMTS and the Implications on OSS - Internet Tomography in 4G System Architecture - Strategic Management in the Telecommunications Industry - Handoff Management in Wireless Data Networks Using Topography-Aware Mobility Prediction - The Design of a Dynamic Emergency Response Management Information System (DERMIS)* - Information Management: The Key to Compliance - A Comprehensive Study of Price and Performance of Video over Next-Generation Optical Access Networks - Network Inventory Redefined - Predicting Internet End-to-End Delay: A Statistical Study - Security - Toward End-to-End Security - Security Policy Compliance Management - Security Equals Quality: The Future of Software - Maintaining Normal Communication Operations by Reducing Denial of Service Effects by Worms and Viruses: A Case Study - A Real-Time Intrusion-Prevention System for Commercial Enterprise Databases and File Systems - The Elements of Effective Internal Network Security - Mobile Ad Hoc Networks Security - Security Challenges for CALEA in Voice over Packet Networks - Dynamic Steganography Provides Additional Data Security for Network-Based Transactions - Acronym Guide