[ABSTRAKSkripsi ini membahas mengenai layanan PT. Go-Jek Indonesia, yang mana pembahasan difokuskan pada pertanggungjawaban pelaku usaha atas layanan yang diselenggarakan tersebut. Penelitian ini merupakan penelitian yuridis normatif yang dilakukan dengan studi kepustakaan. Hasil penelitian ini menunjukkan bahwa PT. Go-Jek Indonesia bertanggung jawab atas layanan yang diselenggarakan atas dasar bahwa hubungan antara pelaku usaha dengan pengemudi ojek adalah setara, sehingga menimbulkan tanggung jawab yang setara pada kedua belah pihak, serta adanya hubungan secara langsung antara konsumen dengan pelaku usaha melalui aplikasi yang digunakan untuk mengakses layanan yang bersangkutan.

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ABSTRACTThis undergraduate thesis discusses the services of PT. Go-Jek Indonesia, which focuses on company responsibility on such aforementioned services. This research is a normative legal research which was conducted by using literature study. The results of this research shows that PT. Go-Jek Indonesia is held liable for the conduct of its services on the grounds that there is an equal position between the company and ojek drivers, thus creating equal responsibility on both parties, and the existence of direct relationship between the company and the consumer through an online application in order to access such service., This undergraduate thesis discusses the services of PT. Go-Jek Indonesia, which focuses on company responsibility on such aforementioned services. This research is a normative legal research which was conducted by using literature study. The results of this research shows that PT. Go-Jek Indonesia is held liable for the conduct of its services on the grounds that there is an equal position between the company and ojek drivers, thus creating equal responsibility on both parties, and the existence of direct relationship between the company and the consumer through an online application in order to access such service.]