Implementasi sistem ERP di PT XYZ pada awalnya memiliki harapan untuk melakukan simplifikasi terhadap pulau-pulau aplikasi dan mencapai value chain alignment dalam hal proses distribusi media dari berbagai penerbit di Indonesia. Namun, berdasarkan dokumen business blueprint PT XYZ diketahui bahwa manfaat dari implementasi sistem ERP dirasa kurang maksimal, dari 135 business blueprint yang rencananya akan terpenuhi melalui penerapan sistem ERP hanya 57 yang berhasil terpenuhi. Salah satu penyebab kurang maksimalnya manfaat dari implementasi sistem ERP tersebut dadalah rendahnya tingkat penerimaan pengguna akhir terhadap sistem ERP.Dalam penelitian ini dibangun model teoritis yang menjelaskan penerimaan pengguna akhir terhadap sistem ERP. Model yang digunakan dalam penelitian ini merupakan adaptasi dari model Technology Acceptance Model (TAM) yang dikembangkan oleh Davis (1986). Kemudian dilakukan penyebaran kuesioner kepada 350 responden yang merupakan pengguna sistem ERP di PT XYZ. Data yang dikumpulkan dari kuesioner kemudian digunakan untuk menguji kerangka pemikiran atau hipotesis- hipotesis dengan menggunakan tahapan pada Structural Equation Modeling (SEM).Berdasarkan hasil penelitian dapat disimpulkan bahwa variabel-variabel pada Technology Acceptance Model (TAM) yang mempengaruhi penerimaan pengguna terhadap implementasi sistem ERP di PT XYZ adalah Perceived Usefulness, Attitude Towards System Use, dan Perceived Ease of Use yang dipengaruhi oleh dua variabel lain yaitu User Involvement dari perspekti individu dan Training dari perspektif organisasi.

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Implementation of ERP systems in PT XYZ initially had hopes to make simplification towards the islands of application and achieve value chain alignment in terms of the distribution of media from various publishers in Indonesia. However, based on the business blueprint document of PT XYZ is known that the benefits of implementing ERP systems is considered less than the maximum, of 135 business blueprint which planned to be met through the implementation of ERP systems, only 57 were successfully met. One of the things that cause the benefit of the implementation of ERP system become less maximum is the low level of end-user acceptance of the ERP system.

In this study constructed a theoretical model that describes the end-user acceptance of the ERP system. The model used in this study is an adaptation of the model of the Technology Acceptance Model (TAM) developed by Davis (1986). Then conducted questionnaires distribution to 350 respondents who are the users of ERP systems in PT XYZ. Data collected from the questionnaire were then used to test the framework or hypotheses using the stages on Structural Equation Modeling (SEM).

Based on the results of this study it can be concluded that the variables on the Technology Acceptance Model (TAM) that affect the user’s acceptance of the ERP system implementation in PT XYZ is Perceived Usefulness, Attitude Towards System Use, and Perceived Ease of Use which is influenced by two other variables, namely the User Involvement from the perspective of individuals and Training from the perspective of the organization.