ABSTRAKPenelitian ini bertujuan untuk membahas mengenai penerapan outsourcingdi Strategic Business Unit Garuda Sentra Medika. Penelitian ini menggunakanpendekatan positivis, dengan teknik pengumpulan data kualitatif melaluiwawancara mendalam. Penelitian ini bertujuan menggambarkan penerapanoutsourcing di Strategic Business Unit Garuda Sentra Medika. Hasil penelitiananalisis penerapan outsourcing ini berjalan dengan baik. Hal ini dapat dilihat dariindikator-indikator yang digunakan sebagai acuan dalam penerapan outsourcing.Indikator-indikator tersebut yaitu perencanaan outsourcing, pemilihan strategi,analisis biaya, pemilihan pemberi jasa, tahap negosiasi, transisi sumber daya danpengelolaan hubungan. Dari indikator tersebut secara umum telah diterapkandengan baik. Namun demikian, masih terdapat beberapa kekurangan dalampenerapan outsourcing ini, yaitu dari dalam pemberian jaminan dan penggajianpegawai outsourcing. Penerapan outsourcing ini berjalan dengan baik dikarenakanadanya pengawasan yang dilakukan oleh pihak eksternal dan pihak internal.

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ABSTRACTThis study aims to discuss the implementation of outsourcing in Strategic

Business Unit Garuda Sentra Medika. Positivist approach is used in in this

research with qualitative data collection techniques through in-depth interviews.

This research is aimed at describing the application of outsourcing in Strategic

Business Unit Garuda Sentra Medika. The results of the analysis of the

application of outsourcing run well. This can be seen from the indicators that are

used as a reference in the application outsourcing. The indicators include

outsourcing planning, strategy selection, cost analysis, the selection of service

providers, the negotiation phase, the transition of resources and management

relations. Generally, these indicators have been applied properly. Nevertheless,

there are two disadvantages in the application of this outsourcing. They are the

granting of guarantees and employee payroll outsourcing. The application of

outsourcing runs well due to the existence of oversight conducted by external

parties and internal parties.